Frequently Asked Questions (FAQs)

What is your minimum order requirement?

There is no minimum order requirement. You may order as much as you want. 

Where is your shop?

We operate online only from our office in Lahore.

Can I visit your office for purchasing?

Our office does not facilitate customer visit for purchasing and pick up.

Orders can be placed online and delivered by courier service. Only customers with large purchase size (over Rs. 1 lakh) can be invited to office with appointment only.


How many days will it take to receive my package?

Orders in Lahore are usually delivered 1-2 days after dispatch.

Orders outside Lahore may take 2-4 working days. It may take take up to a week for remote areas such as Balochistan. 

Can I open the package and check my goods before payment?

Please note your order is delivered by courier companies. The rider who brings your package is not our employee and cannot open the parcel for checking. His duty is only to collect cash and deliver the package. If there is any issue with the products, please contact us immediately and we will do our best to resolve the issue as soon as possible to your satisfaction.

Is return, exchange and refund possible?

We are a new online store. Handling returns and exchange increases our operational cost. Therefore, we are unable to offer returns and refunds. However, exchange will be possible if you receive a damaged or wrong item due to our mistake. 

What if I receive wrong product or there are any quality issues with the product I receive?

We stand by our promise to deliver the right product to you. If you receive wrong product or the product has is damaged, please contact us immediately (within 3 days of receiving the order) and we will resolve it to your satisfaction. .



Do you deliver worldwide & how long it takes?

No, we do not deliver worldwide but soon will. 

     Are the items on the website in stock?

    Yes, 99% of the items shown in the website are in stock. If any item goes out of stock, we update it within one hour and it shows out of stock on website. Therefore, you can have peace of mind that majority of the items you order are in stock. 

    Will you deliver what you show on your website?

    Absolutely YES. We promise to deliver what is displayed on website. While slight variation in colors and shade may be possible due to difference in screen resolutions and lighting conditions, the design of the item would be the same as shown on our website. 

    How is the quality of your products?

    We try to provide best quality products in reasonable prices. Please mind that quality is relative to price. Please do not expect 1000 rupees quality from a 100 rupees product.

    You will get what you see in pictures. Some variations in color and shades are possible due to differences in screen size or resolution and lighting conditions.

    Many items are photographed with closeups in order to clearly display product features. Due to which items may appear bigger than real. We try to mention size on pictures or product description.

    Do you provide any guarantee/warranty? Will the product color fade, dull or go black? 
    There are no guarantee of color or product life for costume jewelry. It really depends on how much you use and how much you care for it. A more frequently used item may fade quicker. Moreover skin type and sweat (پسینہ) may affect product color differently.

    For longer product life please keep it away from water, sweat, perfume and chemicals.